Finance Choices
Norwich Union Direct Home Insurance
About Norwich Union
Norwich Union was founded in Norwich over two hundred years ago and, while growing into one of the UK's leading insurers, with significant international interests, it always retained a strong connection with its home city. Norwich Union sells polices through a network of brokers and also directly to the public via Norwich Union Direct.
Norwich Union Direct is a brand of Norwich Union which is part of Aviva is the world's seventh-largest insurance group and the biggest in the UK. Aviva was created following the merger of CGU and Norwich Union in May 2000. The group was called CGNU until rebranding as Aviva in July 2002.
Norwich Union Direct Home Insurance
When it comes to getting home insurance online, you need a name you can trust. Since their recent merger with the CGU group - Norwich Union is now the biggest insurance company in the United Kingdom - and 7th largest worldwide.
This site features quick and easy online quotations, with all the convenience of instant cover if you're paying online by credit or debit card. To help make budgeting easier, you can also spread the cost of your online insurance premium over the year by direct debit. It also features online help, not only as a frequently asked questions page, but in the form of an e-chat system. This innovative system allows you to type in any questions you may have and you?ll receive an almost instant reply from Norwich Union staff. Please note this feature is only available during their normal call centre hours.
There's also the new Norwich Union House Doctor! If you don't already have it, you'll need to download the latest version of the Flash multi-media player - but it's worth taking five minutes to do this as House Doctor is a fun little facility. It features seasonal tips about maintaining your home, home insurance and security-themed quizzes and even some simple games to keep you amused whilst you browse the site. House Doctor is informative and exclusive to Norwich Union's home insurance site - it's well worth checking out.
Not everyone can get instant cover online. There are some exclusions - which are explained before you get an online quote - no shared houses, or sub-let properties for example, as well as certain professions. If these exclusions apply to you, don't worry - Norwich Union may still be able to provide you with cover - over the telephone or by e-mail.
Both buildings and contents insurance are offered, and you'll receive a discount if you take out both policies with Norwich Union. Discounts are also available for extra security - alarms and locks - as well as neighbourhood watch membership. You'll even get a discount if you have a motor policy with Norwich Union. Careful homeowners can also benefit from a substantial no claims discount. Almost 1 in 5 homeowners in this country choose to insure with Norwich Union - check out this site to find out why, and how you can become one of them.
Summary
Home insurance from Norwich Union can be purchased online with a 10% discount on their standard rates. Norwich Union offer competitive insurance from a trusted name and can generate a home insurance quote instantly, once you have entered your details. The Home insurance on offer is flexible so that it can meet your insurance needs and can be payed monthly if required. They provide a 24 hour claims helpline and will give up to 30% no claims discount on contents insurance.
Apply now
Norwich Union was founded in Norwich over two hundred years ago and, while growing into one of the UK's leading insurers, with significant international interests, it always retained a strong connection with its home city. Norwich Union sells polices through a network of brokers and also directly to the public via Norwich Union Direct.
Norwich Union Direct is a brand of Norwich Union which is part of Aviva is the world's seventh-largest insurance group and the biggest in the UK. Aviva was created following the merger of CGU and Norwich Union in May 2000. The group was called CGNU until rebranding as Aviva in July 2002.
Norwich Union Direct Home Insurance
When it comes to getting home insurance online, you need a name you can trust. Since their recent merger with the CGU group - Norwich Union is now the biggest insurance company in the United Kingdom - and 7th largest worldwide.
This site features quick and easy online quotations, with all the convenience of instant cover if you're paying online by credit or debit card. To help make budgeting easier, you can also spread the cost of your online insurance premium over the year by direct debit. It also features online help, not only as a frequently asked questions page, but in the form of an e-chat system. This innovative system allows you to type in any questions you may have and you?ll receive an almost instant reply from Norwich Union staff. Please note this feature is only available during their normal call centre hours.
There's also the new Norwich Union House Doctor! If you don't already have it, you'll need to download the latest version of the Flash multi-media player - but it's worth taking five minutes to do this as House Doctor is a fun little facility. It features seasonal tips about maintaining your home, home insurance and security-themed quizzes and even some simple games to keep you amused whilst you browse the site. House Doctor is informative and exclusive to Norwich Union's home insurance site - it's well worth checking out.
Not everyone can get instant cover online. There are some exclusions - which are explained before you get an online quote - no shared houses, or sub-let properties for example, as well as certain professions. If these exclusions apply to you, don't worry - Norwich Union may still be able to provide you with cover - over the telephone or by e-mail.
Both buildings and contents insurance are offered, and you'll receive a discount if you take out both policies with Norwich Union. Discounts are also available for extra security - alarms and locks - as well as neighbourhood watch membership. You'll even get a discount if you have a motor policy with Norwich Union. Careful homeowners can also benefit from a substantial no claims discount. Almost 1 in 5 homeowners in this country choose to insure with Norwich Union - check out this site to find out why, and how you can become one of them.
Summary
Home insurance from Norwich Union can be purchased online with a 10% discount on their standard rates. Norwich Union offer competitive insurance from a trusted name and can generate a home insurance quote instantly, once you have entered your details. The Home insurance on offer is flexible so that it can meet your insurance needs and can be payed monthly if required. They provide a 24 hour claims helpline and will give up to 30% no claims discount on contents insurance.
Apply now
posted by Bruce Wayne at 2:43 PM
Norwich Union Direct Home Insurance
9 Comments:
I decided to get a more competitive home insurance quote and after some research found that Norwich Union Direct (online) was nearly £300 cheaper than my existing policy with Lloyds!! It wasn't the cheapest policy available, but was the most recognisable insurer in the shortlist that I found on this site.
I had a few questions about house security that needed to be answered to ensure that the policy cover matched my old one and the woman that I spoke to at the call centre was courteous and knowledgeable. They advised that I should buy the policy through their website to get the best deal.
My policy documents came 2 days after I had signed up and I was able to chose qaurterly payments. The only downside to this was an admin charge which added about £20 to the policy total. It would be great if NU could waive this.
I have not had a claim so I may update this review if I feel differently, but at the time of writing I am really impressed by Norwich Union Direct.
I am writing this in a state of shock, not at how useless and slow this company is, (which is the usual scenario), but how fast, efficient and friendly they are.
I have had my buildings and contents insurance with NU Direct for the past couple of years. I shopped around a little and found them to be the cheapest for the level of cover I need.
I have had insurance claims in the past which all seem to run along the same lines, ie., report to police (if theft or loss), request a claim form, fill in with crime number, send off, wait arounds six weeks. Then you will recieve either a replacement or cash value of items claimed. Pretty straightforward, although 6 weeks is not to fast it's a reasonable amount of time to wait.
Enter NU Direct and a plonker of a husband who managed to lose his wallet containing £200.00 the other day.
After bashing him around the head a few times with a vacuum cleaner, he managed to scream out 'Can't we claim on the insurance?'. 'So we can' I thought, so after giving him a few more whacks for good measure I sent him off down the police station to report it.
Meanwhile I phoned the claimline, which luckily is an 0800 number, as I was on hold for over 30 minutes. 'Great', thinks I, another company that takes your money but not your calls.
When they finally answered I gave the girl my details and asked for a claim form. 'We can do that over the phone', she said. 'OK' I thought and gave her the details of the claim. Stupid husband was sent on a mission to pay money into bank. Idiot husband leaves wallet in Sainsburys on his way. Plonker husband then realises he has no wallet in bank, goes back to Sainsburys, no wallet. Foolish husband has lost my hard earned cash. (No, I still haven't forgiven him!)
Imagine my surprise when the next thing she says is, 'Well that seems to be in order, would you like us to pay the money straight into your account for you?'.
After picking myself up from the floor I told her this would be fine, I was then informed my money would be with me within 2 working days! What's even more amazing, it is, I have my money already!
Hats off to NU Direct, I have never in my life dealt with anything so smoothly, I will certainly be staying with this company forever! And with my husband, that's not a bad idea.
My garden fence was demolished in recent storms at a weekend. I rang Norwich Union Direct Home Insurance's emergency number and they could not tell me whether I would be covered - They could arrange an emergency fencer but at my cost. I rang them on the Monday morning and a claims logger took my name and said someone would call me back. This never happened (To be fair they were busy due to the storms)
When I called back the next day they had a phone number for me on their system which I had never heard of.
They told me that STORM DAMAGE TO FENCES IS SPECIFICALLY EXCLUDED FROM THEIR HOUSEHOLD POLICIES.
This confirms my experience of the insurance industry, that they are happy to take the money and then have exclusions for anything that is likely to happen. I changed to Norwich Union because of a bad experience with Direct Line. I am now going to be looking for another insurer again.
The lesson - Go through policies with a fine tooth comb!
The low review rating also reflects poor service I have received for other queries from their Indian call centre for car insurance. The only reason it is not the absolute bottom rating is that their UK staff are friendly and courteous when they give you the bad news.
Had renewal from Norwich Union Direct today for bulidings and contents insurance. Have been with them for few years but decided I would shop around this year. They quoted £407.12!
Went to Norwich Union Direct website (out of interest) and put in my details. Came back with quote for £256.00!!! Then used my husband's details rather than mine, came back at £224.99!!!!!
Can we apply on-line, even though we're an existing customer? I can't believe the price difference!!!
I've noticed this with NU as well. I got a quote from confused.com for car insurance and the best quote with NU direct was about £150 less than my renewal quote with NU direct. When I asked CS why, I was told that the cover was slightly different, i.e legal expenses and courtesy car and that it included a multiple policies discount as it recognised I was a customer. However even making it all the same new quote was still cheaper so they amended my renewal.
However I then did a new online quote with NU making sure everything was exactly the same as my renewal details and lo and behold it was cheaper still! Then remembered that NU Rescue meant that I did have multiple policies and spoke to CS again. This time there were no differences for them to argue against and my renewal was matched to the online quote price!
As to your question about accepting the online quote, I've been following posts on the uk cars newsgroup and someone has done exactly what you are suggesting. In fact he's done it for the last few years both with car and home insurance. So save your online quote, speak to CS and if they won't do anything accept your online quote.
Phoned Norwich Union - v. helpful. Agreed to match internet quote but explained differences between my existing policy and that I'd been quoted for. To keep existing policy (having increased excess to £100) still got it for £302.96 (£327.12 to pay monthly.)
Shall continue to shop around as have some time left before renewal.
Well done!
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